SHIPPING

We ship Internationally WORLDWIDE!
All of our parcels will be despatched from Australia and shipped with DHL Global Mail or DHL Express.

 

SHIPPING COSTS
USA & CANADA (with tracking)
Standard                                                                       USD $15
Express                                                                        USD $30

INTERNATIONAL (with tracking)
Standard
United Kingdom, Western & Eastern Europe                     USD $15
Asia & Russia                                                                  USD $15             
Brazil & Mexico & South America                                     USD $20 
Rest of the World                                                            USD $20 

Express:
UAE, Saudi Arabia, Oman, Qatar                                      USD $35

If you require express shipping for the other countries, please email us at customercare@seaskape.com so that we can assist you.

We are unable to ship to P.O Box addresses if you choose the Express delivery method.

ESTIMATED DELIVERY TIME FRAME
USA & CANADA
Standard                                            6-10 working days
Express                                              3-5 working days

INTERNATIONAL
Standard
United Kingdom                                   5-8 working days
Western Europe                                   5-8 working days  
Eastern Europe                                    6-10 working days                      
Asia                                                     6-10 working days
Russia                                                  6-10 working days                                                      
Brazil & Mexico & South America          8-14 working days                  
Rest of the World                                  8-14 working days

Express
UAE, Saudi Arabia, Oman, Qatar           3-5 working days      

From time to time there can be unexpected delays with customs and courier which may ultimately delay the delivery. This is uncontrollable from SEASKAPE's end.

 

ADDITIONAL CUSTOM DUTIES AND TAXES
You will be liable for ALL of the applicable costs of import duties, customs, taxes levied and customs holding by your country that your order is being shipped to. These will be due at the point of, or after delivery. Each country will be different.
This will also include the new exchanged items that we send out to you.

SEASKAPE will not be liable for these charges, and unfortunately they cannot be reimbursed or refunded by us.
If you are uncertain if you will be affect by any of these additional charges, we highly recommend that you contact your local customs office first.

 

ORDER SHIPMENT & DESPATCH
All orders will be processed and shipped from Australia within 24-48 hours of purchase during working days (Monday – Friday).

All orders placed on Saturday, Sunday or on a Public holiday will be processed and shipped the next working day.

During our sales or promotional events, there may be a delay in the orders being processed and shipped.

 

TRACKING YOUR ORDER

  1. You will receive an automated email confirmation of your order
  2. A second email will be sent to you with your tracking number once your order has been dispatched

You can track your parcel by clicking the following link:

DHL Global Mail Tracking

Please allow 12-24 hours for your information to update onto the website.

USA Customers
Once your item arrives into USA, please use the same tracking number and track using the following link:

USPS Tracking

If you have not received an email with your tracking details, please email us at orders@seaskape.com quoting your order number. 

 

RE-DELIVERY TERMS 
If you are not home to receive your parcel, a card will be left in your mail box for collection at your local Post Office.

All Post Offices around the world will have a specified time frame for you to collect the parcels, and after that they will be sent back to SEASKAPE HQ Office in Australia. It is the customers responsibility to arrange for collection.
You will be required to pay the re-delivery fee (if this is sent back to us) and we are unable to cancel or refund your order.

 

INCORRECT ADDRESS
SEASKAPE is not held liable for incorrect shipping information entered at time of checkout on our website. The customer is to check these details carefully as we are unable to issue a refund once item(s) have been shipped.
Should this ever happen, please email us immediately at orders@seaskape.com

We process and ship our item(s) very quickly, so if they have been dispatched, we are unable to change the address. 

All Post Offices around the world will have a specified time frame for you to collect the parcels, and after that they will be sent back to SEASKAPE HQ Office in Australia.
You will be required to pay the re-delivery fee and we are unable to cancel or refund your order. 

 

CAN I CANCEL MY ORDER?
Once you have placed your order on our website, we are unable to cancel your order.

 

CAN I MAKE CHANGES TO MY EXISTING ORDER?
Once you have placed your order on our website, we are unable to make changes to your existing order. 
This includes the shipping address or changes to your item.

 

LOSS OF ITEM(S) DURING SHIPPING
SEASKAPE will not be held liable or be responsible for any item(s) that are loss during shipping once this has been passed to DHL Global Mail or DHL Express.