FAQ

ORDERS +

CAN I CANCEL MY ORDER?
Once you have placed your order on our website, we are unable to cancel your order.

CAN I MAKE CHANGES TO MY EXISTING ORDER?
Once you have placed your order on our website, we are unable to make changes to your existing order.

WHAT PAYMENT METHODS DO YOU ACCEPT?
Currently we accept Paypal, VISA, and Mastercard

WHEN IS MY ORDER DESPATACHED?
All orders will be processed and shipped from Australia within 24-48 hours of purchase during working days (Monday – Friday).

All orders placed on Saturday, Sunday or on a Public holiday will be processed and shipped the next working day.

During our sales or promotional events, the orders processed and shipment may delay due to the high volume of orders.

WHAT IF MY ORDER ARRIVES FAULTY?
All of our item(s) are inspected carefully by us before being shipped, however in the unlikely event of you receiving a faulty item, please contact us immediately at orders@seaskape.com so that we can personally assist you. 

SEASKAPE reserves the right to classify what is deemed as faulty.

While your swimwear is made to last we do not accept liability and responsibility for general wear and tear or issues that have arisen due to our care instructions not being followed such as:

  • Colour fading or running
  • Lack of elasticity
  • Burring or any pulling of the fabric
  • Deterioration of fabric

Please use caution around rough surfaces and be mindful of prolonged exposure to salt, chlorine and products such as tanning lotions and sunscreens.

SHIPPING +

WHO PAYS FOR THE CUSTOMS DUTY/TAX ON ARRIVAL?
You will be liable for ALL of the applicable costs of import duties, customs, taxes levied and customs holding by your country that your order is being shipped to. These will be due at the point of, or after delivery. Each country will be different.

SEASKAPE will not be liable for these charges, and unfortunately they cannot be reimbursed or refunded by us.
If you are uncertain if you will be affect by any of these additional charges, we highly recommend that you contact your local customs office first.

HOW MUCH IS SHIPPING?
USA & CANADA (with tracking)
Standard                                                                       USD $15
Express                                                                        USD $30

INTERNATIONAL (with tracking)
Standard
United Kingdom, Western & Eastern Europe                     USD $15
Asia & Russia                                                                  USD $15             
Brazil & Mexico & South America                                     USD $20 
Rest of the World                                                            USD $20 

Express:
UAE, Saudi Arabia, Oman, Qatar                                      USD $50

If you require express shipping for the other countries, please email us at customercare@seaskape.com so that we can assist you

WHEN CAN I EXPECT MY ORDER?
USA & CANADA
Standard                                            6-10 working days
Express                                              3-5 working days

INTERNATIONAL
Standard
United Kingdom                                   5-8 working days
Western Europe                                   5-8 working days  
Eastern Europe                                    6-10 working days                      
Asia                                                     6-10 working days
Russia                                                  6-10 working days                                                      
Brazil & Mexico & South America          8-14 working days                  
Rest of the World                                  8-14 working days

Express
UAE, Saudi Arabia, Oman, Qatar           3-5 working days      

From time to time there can be unexpected delays with customs and courier which may ultimately delay the delivery. This is uncontrollable from SEASKAPE's end.

WHERE & HOW TO TRACK MY ORDER?

  1. You will receive an automated email confirmation of your order
  2. A second email will be sent to you with your tracking number once your order has been dispatched

You can track your parcel by clicking the following link:

DHL Global Mail Tracking

Please allow 12-24 hours for your information to update onto the website.

USA Customers
Once your item arrives into USA, please use the same tracking number and track using the following link:

USPS Tracking

If you have not received an email with your tracking details, please email us at orders@seaskape.com quoting your order number. 

I MISSED THE FIRST DELIVERY?
If you are not home to receive your parcel, a card will be left in your mail box for collection at your local Post Office.

All Post Offices around the world will have a specified time frame for you to collect the parcels, and after that they will be sent back to SEASKAPE HQ Office in Australia.

RETURNS & EXCHANGES +

WHO PAYS FOR THE SHIPPING COST OF A RETURNED ITEM?
The customer will be liable for all the shipping and handling costs to return the items back to SEASKAPE HQ in Australia and is not covered or reimbursed by SEASKAPE.
We recommend that you visit your local Registered Post Office and send the items back with tracking. SEASKAPE will not be held liable for the loss of the parcel being returned to us. Any returned items that are not received by SEASKAPE will not be treated as a Return in full and therefore a Store Credit cannot be allowed.

WHAT IS YOUR RETURNS ADDRESS?
You will need to return your item(s) back to our SEASKAPE HQ Office in Australia.

Our full Returns Address is only provided to you once you have emailed our Returns Team – returns@seaskape.com with an existing order number.

HOW DO I RETURN MY BIKINI?

  1. Obtain a Return Authorisation (RA) number by emailing our Returns Team - returns@seaskape.com 
    Please quote your Order number
  2. All the remaining steps will be provided in that email

WHAT IS YOUR RETURNS POLICY?

SEASKAPE only offers Store Credits for purchases made on WWW.SEASKAPE.COM and we strictly do not offer refunds.

If you are wanting to exchange an item, you will have to send the items back and we will issue you a Store Credit, which you can then place a new order and purchase your preferred style, colour or size; provided it is available.
The following must apply:

  • Upon receiving your parcel, you strictly have 7 days to request for a Return
  • Returned in Original condition - unworn, unwashed, original tags attached, hygiene seal intact
  • Customer is responsible for ALL shipping costs of sending the returned items back to SEASKAPE HQ
  • We strictly do not reimburse for any shipping costs
  • Promotional items (15% discount code purchases) are applicable for a Store Credit
  • Sale items (Flash sales and orders purchased at a discount of 30% or more) are all FINAL
  • SEASKAPE will not be held accountable for any lost parcel being sent back to us for the return
  • In the event that your item is out of stock, a store credit will be issued to you and not a refund
  • We do not hold accountability for you selecting the wrong size or change of mind and a refund is not applicable. Our size chart is a guide only

SEASKAPE holds a very strict Returns Policy and reserves the right to deny any Returns if the items do not meet our Returns Policy requirements once assessed. 

Please note - All purchases of a Full Set (Top and Bottom and classified as a "Set" on your Order), you are required to send both items back together. We are unable to issue you a Store Credit for a partial return of a top or bottom.

AM I REQUIRED TO SEND THE WHOLE SET BACK?
All purchases of a Full Set (Top and Bottom and classified as a "Set" on your Order), you are required to send both items back together. We are unable to issue you a Store Credit for a partial return of a top or bottom.

 

OTHER +

IS IT SAFE TO SHOP ON YOUR ONLINE STORE?
Absolutely! Our website is secured with SSL encryption which means that all of your data and credit card details will not be stored.

You can also view our Privacy Terms page.
If you still feel uncomfortable to order and would still like to purchase, please email our team at customercare@seaskape.com so that we can personally assist you. 

CAN I PURCHASE YOUR SWIMWEAR IN STORE?
Unfortunately, we are not stocked in any physical stores across the world, and are only sold exclusively on our online store WWW.SEASKAPE.COM 

HOW DO I GET FEAUTURED ON THE SEASKAPE BABES PAGE?
We love all babes, influencers and bloggers from the world and would love to collaborate!

Simply take a picture of yourself wearing one of our bikinis and then simply tag us on

Instagram:
@seaskapeswim

The girls will be chosen at random to be featured on our SEASKAPE Babes page.

Should your picture get chosen to be on our website, you are giving SEASKAPE the consent and permission to use the pictures on our online store. 

WHAT IS NEOPRENE FABRIC?
Neoprene fabric is the new revolutionary swimwear fabric taking over the swimwear industry worldwide!

The feel of the fabric is different to the standard bikini you have worn before and very versatile to work with.

Neoprene is slightly thicker than the standard bikini fabric so it works it magic by holding everything in and stays in place all day long! Not to mention this fabric feels super comfortable!

It sits nicely on all different body shapes and sizes due to the sublime soft luxurious fit and greater resistance to stretch.

Unlike the standard bikinis which loses its shape over time, the neoprene keeps it shape, allowing you to enjoy countless wears of your bikini.